Contact & FAQ
Please read the answers below — most questions are answered here. Still need help? Send us a message with the form on this page, email [email protected] or chat with us on WhatsApp at +84 989 500 935.
Frequently asked questions
Are there any delivery charges?
No. All our products are digital downloads, so there are no delivery charges.
What payment methods do you accept?
We accept payment through PayPal only. You can pay with your PayPal account, or with a credit or debit card through PayPal without creating an account. All prices are in USD.
How long does it take to receive a Voice & Style pack?
Voice & Style packs are built for your keyboard, so we prepare them after you order. We email you the download link within 24 hours.
What happens after I order?
After payment you receive an email with a private link to your order page.
- Style-only packs and song styles can be downloaded straight away from your order page.
- Voice & Style packs are built for your keyboard from the Instrument Info file you uploaded when you bought the pack. We email you the download link within 24 hours, and the download also appears on your order page.
How do I export the Instrument Info file?
The Instrument Info file (.n27) is exported from your keyboard to a USB flash drive. It tells us your keyboard model and Hardware ID so we can build a pack that works on your keyboard. You upload it on the pack page when you buy. Watch how to export it on YouTube: https://youtu.be/-3ThD1-YqXU.
Can I get an invoice?
Yes. Your invoice is available on your order page. You can print it or save it as a PDF from your browser.
I lost my download link. What should I do?
Open your order page from the email we sent you, or sign in to My account to see all your orders. Download links are temporary, but you can create a new one from the order page at any time. If you cannot find the email, use the Find your order page and we will send your order link again. Customers of our old website can sign in with the same email and password.
Is my data safe?
Yes. Payments are handled by PayPal — we never see your card number. We only keep the information needed to deliver your packs and support you. Read our privacy policy for details.
Can I get a refund?
Our packs are digital goods and are non-refundable, except when you paid twice for the same pack and keyboard, or when we cannot deliver your pack. See our terms & refunds for details, and email us if you have a problem.
How does upgrade pricing work?
Some packs have an upgrade price for customers who already own the required packs. When the Instrument Info file you upload shows that your keyboard already has those packs, the upgrade price is applied automatically.